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To Our Customers,
Did you know that there are humans behind this computer interaction you are having? We are the humans and sometimes we make mistakes!
We make every effort to deliver the absolute best product to you. We take every care to ensure that your logo is printed and embroidered exactly the way you want it. We inspect all of our finished goods to make sure that you are getting the best custom t-shirts, hats, sweatshirts, jackets, polo shirts.
Here's the deal - If we screw your order up and you recieve something that is materially* different from what you actually ordered, we will replace it right away or refund your money. No excuses- period!
We do not warranty that garments will not shrink or fade after washing. We do not intervene in your uploaded design. We only check for resolution issues. Please proof your work carefully.
Kevin Kelly CEO
*Blue Heron represents that all garments are sold as first quality and within manufactures standards and that all decorating conforms to "industry standard" quality. All claims must be made within 72 hours. Return Authorization required. Customer pays return freight. Blue Heron reserves the right to issue credits in the form of check, cash or EFT or credit card refund.
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